Troubleshooting

 
Server Information Messages

1010

Device not registered. The device must be registered and the user activated before the user can use the app.

1011

User activated. The device is ready to use the application.

1012

User not activated. The user must be activated by confirming the registration email.

1020

New user and device registered. Activation pending. The user must be activated by confirming the registration email.

1021

Device registered to different user. Activation pending. The user must be activated by confirming the registration email.

1022

New device registered. Activation pending. The user must be activated by confirming the registration email.

1023

User and device already existed. The user data was updated.

1024

This user already exists. Login with this user or register with another user

1031

Device activated. The device is ready to use the application.

1032

Device already activated. The device is ready to use the application.

1041

New module associated. The device has a new module and is ready to be used in the application.

1042

The module is already associated. The new module is ready to be used in the application.

1051

User data updated. The user data is successfully updated.

1052

User data updated. The user must be activated by confirming the registration email.

1055

e-mail already in use. Device asigned to another existing user and need to be activated.

1061

Modules status OK. The list of available modules are shown in the application modules section.

1071

New purchase created. The new purchase makes the module ready to be used in the application.

1074

Receipt already exists. The new purchase makes the module ready to be used in the application.

1075

Suscription purchase replicated. The new purchase makes the module ready to be used in the application.

1076

Credit receipt associated to another user. The new purchase makes the module ready to be used in the application.

1081

Have enough credits or subscription available. The user can get the design made.

1082

Do not have enough credits or subscription expired. The user can not get the design made.

1091

Data correctly updated. The user design was successfully obtained by the user.

1101

Login, Register and Activation OK. The user can enter the application normally.

1102

New device registered. Activation pending. The user must be activated by confirming the registration email.

1201

Temporary Password Sent By Mail. The user has requested a forgot password and it has to be confirmed.

1301

Password OK. The user has changed the password successfully.

 
Server Errors

40

The Service is in Maintenance Mode. Try again later.

41

There is a new update of the application in the Store. Please download it.

50

Service general error, conexion error or timeout.

60

Service general error, invalid parameters or format error

1033

Device ID not found. The device is not correctly activated, please uninstall it and install it again.

1034

Invalid activation code. The code to activate the user is invalid, it must be the code sent by email to the registered email address.

1043

Device ID not found. The device is not properly installed and activated, please uninstall it and install it again.

1044

Module not found. The module to unlock in the device does not exist.

1045

Free subscription not found. The device has not a valid free subscription.

1053

Device not found. The device is not properly installed and activated, please uninstall it and install it again.

1054

User not found. The device is not properly installed and activated, please uninstall it and install it again.

1062

Device ID not found. The device is not properly installed and activated, please uninstall it and install it again.

1072

Device ID not found. The device is not properly installed and activated, please uninstall it and install it again.

1073

Product code or module not found. The module to unlock in the device does not exist.

1083

Disabled user. The user has been disabled and can not use the application.

1103

User not found. The user that wants to login does not exists.

1104

Disabled user. The user has been disabled and can not use the application.

1105

Invalid password. The password of the user that wants to login is invalid.

1106

User not activated. The user must be activated by confirming the registration email.

1107

User and device already exists.

1202

User not found. The user that wants to request a new password does not exists.

1203

Disabled user. The user has been disabled and can not use the application.

1302

User not found.The user that wants to confirm a new password does not exists.

1303

Disabled user. The user has been disabled and can not use the application.

3000

Database general error, conexion error or timeout.

9015

Database general error, conexion error or timeout.

9021

Database general error, conexion error or timeout.

9022

Activation code fail. The registration was nos successfully. Please register the user again.

 
Mobile Device Errors

30

This application could not connect to the Store. The application has to connect to the Sore to obtain previously purchases made.

97

The device can not connect to the server, be sure you can connect to the Internet or try again later.

98

Server response Error. The device can not connect properly to the server, be sure you can connect to the Internet or try again later.

99

Unexpected Error. The device can not connect properly to the server, be sure you can connect to the Internet or try again later.